Information Technology, Performance, Electronic Payment
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PROJECT TOPIC  : IMPACT OF INFORMATION TECHNOLOGY ON THE NIGERIAN BANKING SECTOR (Case Study of Zenith Bank Plc)

PROJECT PROPOSAL

BACKGROUND TO THE STUDY
Today’s organisations are confronted with rapidly changing market conditions, indicated by high merger rates and strong competitors. Under these conditions, traditional management approaches that focus on financial figures and on centralised, analytical planning methods are considered to be insufficient for effectively steering the organisation in a dynamical environment (Hoffmann 2002). Recent management support approaches like intellectual capital or particularly the balanced scorecard aim at providing a broader view of organisational performance. They combine both financial and non-financial aspects and comprise activities not only to monitor but also to plan and influence organisational performance (Hoffmann 2002). Their success demonstrates the strong demand for this so-called comprehensive performance management.

The role of technology in the “Information Age” is well recognized by business, industry, and government and is completely woven into their organisational structures and strategic planning processes. Glover (1993) emphasized technology’s role when he said “that the quality of strategic planning is limited by the quality of information available to decision makers…” and that executive information systems were critical in furnishing the necessary data which produced information.

Performance is defined as valued contribution to reach the goals of an organization. Contributions can be made by individuals or groups of employees as well as by external groups. In the past, the measurement of performance was usually restricted to a financial perspective, resulting in various limitations like e.g. a focus on the internal aspects of the company, a limited transparency of the roots and causes of corporate performance, as well as late availability of performance-related information. In order to overcome these limitations performance has to be considered as a multidimensional phenomenon (Steven, 2002).

Performance requirements are derived from the company’s strategy or vision as well as from its stakeholders, e.g. customers, suppliers or shareholders. However, it is not sufficient to focus only on the management perspective of the performance management concept. Like other management approaches, performance management can only be implemented successfully, if strategic planning is tightly linked to operational execution. Therefore, the integration of strategies, organisational structures and business processes by the use of specialised information technology is considered a vital part of performance management concept. It has to be ensured that strategy changes trigger modifications on the business process level and the supporting information technology, and that innovations on the information system or the process level initiate the adjustment of the company’s strategy. Due to different life cycles and varying actor groups, the alignment of strategy, business processes and information technology support often turns out to be difficult and expensive (Steven, 2002).

STATEMENT OF THE PROBLEM
Businesses need to continuously find better and faster ways to adapt to the competitive marketplace in order to compete in today’s high technology and fast paced environment. Learning organizations provide a framework that encourages finding better and faster ways to adapt in today’s high technology and fast paced world by:
a. Looking at the whole vs. the parts, a systemic perspective
b. Detecting and correcting errors
c. Improving actions through knowledge, and
d. Developing the broad skills of their work force.

These days computers and information processing are everywhere. Computers influence what decisions are made, when decisions are made, what information is available at the point of decision and who is asked to decide. Computers and information processing affects how work is organized and how employees feel about work. Information processing and computing is pervasive.

The essential element of management is information processing and thus information technology systems are expected to heavily influence management and business operation and as such the main thrust of this research work is to investigate the extent of this influence with especial focus on modern banking operations in Nigeria.

OBJECTIVES OF THE STUDY

The general purpose of this study is to examine the impact of information technology on the banking sector in Nigeria.
Specifically, the study aims to:
1. evaluate the impact of Information Technology on the operations of banking institutions in Nigeria;
2. examine the effect of Information Technology on bank-customer relationship;
3. identify barriers to efficient information technology system within a financial institution.

RESEARCH QUESTIONS
This research work shall be guided by the following research questions:
1. Does Information technology contribute to the efficiency banks and bank-customer relationship in Nigeria?
2. How does Information Technology impact on bank-customer relationship?
3. What are the barriers to the adoption of Information Technology in Nigeria?

STATEMENT OF HYPOTHESIS
The hypothesis to be tested in the course of this research work is:
H0 - That there is no relationship between the adoption of information technology and modern banking operations.
H1 - That there is relationship between the adoption of information technology and modern banking operations.

SIGNIFICANCE OF THE STUDY
In the light of the stated objectives which this study is set to achieve, the following are the significance of the study:
a. it would help to evaluate the adoption of information technology by Nigerian banks in terms of its effect on banks’ efficiency and bank-customer relationship.
b. it would also justify the application of information technology in banking service delivery in terms of profitability of banks. This could be used as yardstick by banks that are yet to adopt information technology in their operations;
c. it would contribute to existing literature by identifying the major barriers to the adoption the information technology in banking operations in Nigeria and suggest how to address them;
d. it would also be an invaluable tool for students, academic, institutions and individuals that want to know more about the impact and relevance of information technology in Nigerian banking sector.

SCOPE OF THE STUDY
The focus of this study shall be on the adoption of information technology in banking operations by Nigerian banks. The researcher shall examine the electronic banking operations of Zenith bank Plc. This study shall cover the period since the introduction of information technology in Nigerian banking sector to date. Information technology was introduced into Nigerian economy upon the commencement of the electronic payment scheme in1996. All the various information technology related schemes introduced since this period to date shall be examined in the course of the study.

RESEARCH METHODOLOGY
Survey research method shall be used to gather information from respondents concerning
their opinions on the impact of information technology in Nigeria’s banking sector. The questionnaire to be used shall be carefully administered and a total of one hundred (100) bankers would be selected from various branches of Zenith bank in Lagos, for the purpose of this analysis.
The data, which would be collected from the questionnaire, will be analysed using the simple percentage method and chi-square, goodness of fit. This will make the analysis of the data more concise and simple.

PLAN OF THE STUDY
This study shall be divided into five chapters. The first chapter; which is the introduction, shall present the background of the study, statement of the problem and objectives of the study among others. Chapter two will deal with the literature review and the role of information technology in business operations.
Chapter three shall be dedicated to the methodology, which includes the characteristics and basic elements of the research study shall also be presented. Data presentation, analysis and interpretation will be covered in chapter four while the concluding part of the research work will be chapter five where in a nutshell the summary, the conclusion and the recommendations would be discussed.


REFERENCES
Central Bank of Nigeria (2003), Guidelines on Electronic Banking in Nigeria. August.

Central Bank of Nigeria (2003), Report of the Technical Committee on Electronic Banking, February.

Hoffmann, O. (2002), Performance Management – System and Implementation Strategy. Berlin: Haupt publishers co. pp.2, 20, 337.

Steven A. (2002), Information systems: The Foundation of E-Business. New Jersey: Natalie Anderson. pp. 11 - 36

Glover, R. H. (1993), “Executive information systems: Current assessment & future agenda for Higher education”. Developing Executive Information Systems for Higher Education. New Directions for Institutional Research, Glover & Krotseng, editors. Jossey-Bass. pp. 77

BPMI (2002), Business Process Modeling Language, Last Call Draft, November, http://www.bpmi.org/bpmlspec.

Melchert, F. and Winter, R. (2004). “The Enabling Role of InformationTechnology for Business Performance Management”. Institute of Information Management, University of St. Gallen.


PROJECT PROPERTIES
Number of Chapters
5
Number of Pages
95
Number of Words
14,158
Number of References
32
Project Level
B.Sc.
Price
N10,000 (Non-Negotiable)
Abstract, and Sample of Questionnaire are included
How to Pay for this Project . . . .CLICK HERE

Keywords: information technology, information system, electronic banking, electronic payment, banking operations, banking service delivery, Nigeria’s banking sector

 

 

 

 

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